14-day return period

You may request an eligible return within 14 calendar days after receiving your order. To begin a return, contact SwissTimes with your order number, the email used for the order, the product concerned and the reason for the request.

Do not send a product back before receiving return instructions. The return destination may vary depending on the order.

Return condition

For a change-of-mind return, the product should be returned in substantially the same condition in which it was received. Watches should be unworn beyond what is reasonably necessary for inspection and should include supplied packaging, protective materials, accessories and included items where applicable.

Proof of purchase may be required. Where permitted by law, a reduction may be applied if handling has materially reduced the value of a returned product beyond what was necessary to inspect it.

Incorrect, damaged or defective products

Please inspect your order after delivery. If you receive the wrong product, a damaged product or an item that appears defective, contact us as soon as reasonably possible. We may request photographs, video or other information to assess the issue.

Where a problem is confirmed, SwissTimes will provide the remedy required by applicable law, which may include repair, replacement, price adjustment or refund.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping unless applicable law provides otherwise. We recommend using a tracked service and retaining proof of shipment.

For a confirmed incorrect, damaged or defective product, SwissTimes will arrange or reimburse reasonable return shipping where required.

Refunds

Returned products are inspected before a refund is approved. Once approved, the refund will normally be issued using the original payment method or another method agreed with the customer. Bank and payment-provider processing times may apply after the refund has been issued.

Exchanges and cancellations

Where possible, SwissTimes may offer a replacement. In other situations, the quickest solution may be to complete the approved return and place a separate new order.

If you wish to cancel an order, contact us immediately. Cancellation may be possible before fulfillment begins but cannot be guaranteed once processing or dispatch has started.