For eligible orders and destinations, our estimated delivery time is 2–5 business days. Processing, carrier delays, customs, weekends and public holidays can add time.

Tracking information is provided when available. It can take some time after dispatch for the carrier’s first scan to appear.

Eligible returns may be requested within 14 calendar days after delivery. See our Returns & Refunds page for conditions and instructions.

Eligible watches include the SwissTimes 2-Year Mechanism Guarantee for covered movement or mechanical faults. It is a SwissTimes store guarantee and is separate from any third-party manufacturer warranty unless expressly stated.

The payment methods currently available for your order are shown securely during checkout.

Contact us as soon as possible. We may be able to help before fulfillment begins, but changes or cancellations cannot be guaranteed once processing or dispatch has started.

Contact us promptly with your order details and, where useful, clear photographs. We will assess the issue and provide the appropriate next steps.